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Delivery Information

Welcome to the Shipping and Delivery Information page!

Here you can get acquainted with useful information on terms and conditions of our goods delivery.

You can purchase your items online and pick them up at our street store, or ship them directly to your doorstep. Shipping is free for order above $78 deliver to Sydney metro address. We use the best carriers in the business to make sure your order gets to you on time. Once you add items to your cart, you will be asked to enter your postcode in order to appropriately calculate the shipping cost. Cost of delivery may depend on your location as well as weight and dimensions of the product. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order. Where available, you can also choose an express delivery method for each item on your order, for an additional fee.

Q: How is my parcel delivered?

Your parcel are delivered using professional and reliable couriers. Where delivery is to be made to a regional part of Australia where couriers do not go, the parcel will be sent via Australia Post.

For your own benefit, couriers will not leave your parcel without an adult's signature, unless authorised. So please make sure you provide an address which is attended during business hours. Where possible, please provide a contact phone number for the recipient.

Q: How much is the delivery fee?

Delivery Fee depends on your delivery address post code and total item's weight.

For Sydney delivery, shipping + handling fee is only $8.98 for up to 23kg maximum. And for other area, shipping fee will be calculated based on your total item weights and delivery address. We have set up instant shipping fee quotation system in our website, which will calculate the shipping fee based on your registered address and total items weight in your shopping cart instantly.

FREE delivery for order over $78 to be delivered to one Sydney Metro Address*

Q: Do you deliver anywhere in Australia?

Yes, we deliver Australia national wide as as long as reach by Australia Post.

Q: Can I pick up my order?

Yes, pick up option are available upon request. Please contact us before pick up.

Q: Can I track my order?

Yes, once your order has been dispatched from our warehouse, you will receive notification email from us with tracking number information.

Q: When will my order be dispatched?

Your order will be delivered same day service Monday to Friday if we received the payment before 10am in Sydney metro or the next business day.

All orders for outside Sydney Metro will be dispatched same day if order and payment have been received before 4pm. Otherwise your order will be dispatched the following business day.

Our couriers will only deliver Monday to Friday during business hours. Our effort to deliver on the date requested is always arranged with our reliable courier service. Although please be advised it is not a guaranteed service on the date requested.

Once your order has been dispatched, regular Australia Post delivery times apply. You can use the tracking number to check the status of your parcel.

Q: What is delivery timeframe?

This delivery timeframe is a guide only. Please use your tracking number to check the status of your parcel

Australian LocationFrom Time of DispatchAustralian LocationFrom Time of Dispatch
Sydney city/suburbs 1 working day New South Wales country 2-3 working days
ACT 2 working days
Melbourne city/suburbs 2 working days Victoria country 4-5 working days
Brisbane city/suburbs 2 working days Queensland country 4-5 working days
Adelaide city/suburbs 3-4 working days South Australia country 4-5 working days
Perth city/suburbs 4-5 working days Western Australia country 5-6 working days
Hobart city/suburbs 4-5 working days Tasmania country 5-6 working days
Darwin city/suburbs 4-5 working days Tasmania country 5-6 working days

 Please note expected delivery times are subject to change during seasonal times.

Free Same Day Delivery*

You will get FREE SAME DAY DELIVERY to one Sydney metro address when you order as low as $78 (total price after discount, in one transaction) and you will need to place your order by 10am AEST, Monday to Friday.
Your free same day delivery is available on in-stock items only. You can see in your bag if your item is in stock.
If you order your goods after 10am AEST, we will dispatch them in next business days.