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Terms & Conditions

This website is operated by Asian Markets. Throughout the site, the terms “we”, “us” and “our” refer to Asian Markets. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. Please read these Terms & Conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms & Conditions. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


You confirm that you are over the age of 18 years and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.


We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. You should make your own independent decision regarding them. You should strongly consider seeking advice from your own adviser. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


Some products are photographed with additional props. Unless something is listed in the product description, it is not included. Certain products or services may be available exclusively online through the website. These products or services may have limited quantities. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


In the unlikely event that an individual item is unavailable we will contact you to arrange substitute it with a similar item of equal or greater value. If you do not want us to do this please state this in the comments section during checkout.


Delivery charge for Sydney metro is $7.28 per parcel, restricted to 23 kg If your order exceeds this weight, there will be error message during checkout. Thus, please consider to split your purchase into two or more separate order. All delivery charges and estimated time of delivery outside Sydney metro region can be referred to our delivery information. All orders for Sydney delivery placed by 9am Monday to Friday will be shipped that day. All orders placed after 9am will be dispatched the next business day, unless specific dates are requested. All orders for outside Sydney Metro will be dispatched by 9am if order has been received by that time. Otherwise your order will go the following business day. Please note there is no delivery on after hour, weekend, and public holiday. All orders placed on weekends or public holidays are dispatched the next business day.

While we make every effort to have your goods delivered on schedule, our couriers are not a guaranteed service. Asian Markets does not accept the responsibility for any delivery delays. Asian Markets is not liable for any loss or damage arising once the parcel dispatch from our premises. We are not responsible for whom signs for accepting delivery. This includes loss or damage resulting from delivery to an unattended address. Asian Market accepts no responsibility for any errors you make for other information. If an order needs to be redelivered an additional charge will be passed on to the customer. Please see our delivery information for full details.

Phone orders made are the customer responsibility and we do our best to understand your requirements, although information given to our customer service team is confirmed. It is the your responsibility to verify information given, we are not liable for changes after transaction has been made.

Via website, please check carefully the order information you enter on the order form. Incorrect information can lead to your order being delayed or if your goods are returned and needs to be redelivered, it will incur additional delivery fees.

Wrong Address & Undeliverable Address

Occasionally your parcel will be returned to us for one of the following reasons: (1) a calling card was left but there was no response from the recipient to arrange re-delivery, or (2) The recipient is not known at that address or has moved, or (3) Recipient’s address details are incorrect or insufficient. On this case, we will inform you via email within three working days of the parcel being returned to us. Please reply this email for re-delivery arrangement as we will not responsible for anything if we don’t receive any reply after a week of email notification sent. Re-delivery fee will be applied to facilitate the delivery of the parcel to the same or an alternative address. We are not responsible for anything If you have provided a wrong address or if the order is not returned to us.

Delivery Disclaimer

Please let us know if your delivery does not arrive within 15 days. Asian Market conscientiously work towards the best possible delivery service to our customers. We have chosen to align ourselves with excellent delivery partners, however occasions may arise where, despite their best efforts, goods are delayed in the delivery process. We will always endeavour to work with our delivery partners to ensure prompt arrival of your goods.


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address so that we can complete your transactions and contact you as needed.


Cancellations or changes to an order can be up to 24 hours prior to delivery date. To cancel an order please reply to your confirmation email, send us a note via sales@asianmarket.com.au Administration fee of Cancellation $20 apply.


Your items purchased passed through our quality control and checked for possible flaws or defects before dispatch from our warehouses. In the case that you do receive a faulty product upon delivery, simply email us at sales@asianmarket.com.au within 24 hours of receipt items as in Australian Post / Courier tracking report. Due to the nature of our product, all sales are FINAL. Exchanges will only be accepted if the item has a manufacturer defect or if we make a shipping error. We are NOT responsible for changing of mind, wrong size purchase, any loss or damage arising after dispatch has taken place. Although Asian Markets products are packaged very carefully, damages may occur in transit. Please contact Australia Post / Courier should you receive a damaged or broken product. Please make sure to save all contents, including packaging, for Australia Post / Courier to investigate or claim your insurance (if applicable). Items should be returned in the original packaging and saleable, no odours or signs of wear or wrinkles etc, with original documentation included and packaging in the exact condition they were received. Items which are used can under no circumstances be returned for a refund. Depending on stock levels, we will replace the item or refund you the purchase price, upon receipt of the item. Buyer is responsible for additional shipping costs for items that are returned, refused and/or undeliverable. Shipping charges paid by us to ship the item are non-refundable. Shipping fee for returns will be paid by the customer. We will not be responsible for loss or damage of return shipments please insure return packages. Buyer’s failure to reject Product within such three (3) day period shall constitute a waiver of Buyer’s inspection right and an unqualified and irrevocable acceptance of the Product by Buyer.


Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


If, at our request, you send certain specific submissions (for example competition) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, to edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


Your submission of personal information through the store is governed by our Privacy Policy. Please refer to Privacy Policy for more details.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Asian Markets, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Questions about this Terms and Conditions should be sent to us at sales@asianmarket.com.au